Health and Safety Instructions

Please read the following health and safety instructions carefully. It its essential that you follow these instructions so you protect yourself and others around you, as well as keeping your ‘Go’ product in good working condition:

• Do not use your Tablet or phone while driving or operating machinery. If you need to, make a call after parking your car in a sensible location by the roadside. Be safe, Do not text or phone and drive, it can wait. This is now one of the leading causes of fatality relating to driving.
• Do not use your phone while in an aeroplane or helicopter. Please check whether flight mode is set or not before boarding.
• Do not use your phone in a hospital to avoid interference with the normal operation of medical equipment which may result in a medical accident. If the phone is used near a pacemaker and some medical electronic equipment, you should pay special attention that the cell phone may interfere with these devices.
• Do not use your phone if you have life sustaining electronic devices such as a pacemaker. You should always consult your doctor for advice.
• If you use a hearing aid, contact the manufacturer for
information about radio interference. The radio frequency emitted by your device may interfere with some hearing aids. Before using your device, contact the manufacturer to determine whether or not your hearing aid will be affected by radio frequencies emitted by the device.
• Do not place objects on top of the product as objects may scratch the screen or damage the product.
• Please turn off your tablet or phone when you are near a chemical plant, a petrol station, an oil depot or other explosives.
• All wireless and electronic devices may be susceptible to interference, which could affect performance.
• Your phone has photo and record functions, please use these functions following the relevant laws and regulations. You may violate the laws and regulations if you take photos and record without authorization.
• Do not use your device outdoor during a thunderstorm
• Do not carry your device in your back pockets or on your waist
• The product should be kept away from extreme changes of temperature.
• Protect it from direct sunlight or heat sources.
• Protect the device from moisture and from dusty or smoky environment as it can harm the tablet.
• Keep your product away from contact with active chemicals.
• Do not place the product on an uneven or unstable surface. Fall of the device can cause damage to the LCD screen which is not covered by your Guarantee.
• Do not use the device if it is cracked or broken. Broken glass or acrylic could cause injury to your hands and face.
• Do not allow the touch screen to come into contact with other electrical devices or sources of electrostatic charge. Electrostatic discharges can cause the touch screen to malfunction.
• To avoid damaging the touch screen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
• Do not expose the product to strong magnetic or electrical field.
• Protect your product from impact, bumps and extreme pressure, particularly pressure from pointed instruments.
• Temperature: This product should only be used in environments with ambient temperatures between 0°C (32°F) and 50°C (122°F).
• Do not insert into product devices or items not matching to standard sockets on it.
• Do not use product in the rain – it is NOT a waterproof device.
• Protect the product from dust, dirt and high humidity.
• Do not use your product while driving or operating machinery.
• Use only manufacturer approved chargers. Using non-original chargers may cause damage of the device and be harmful to your health.
• The product and the adapter may produce some heat during normal operation or charging. Avoid placing it onto soft surfaces/furnishings, other places and conditions which may prevent normal dispersion of the heat, causing device overheating.
• Do not leave the product on your lap or other part of the body to prevent discomfort or injury from heat exposure.
• Disconnect the product from an electrical outlet after it is charged.
• Do not use a pen or any sharp object to tap the screen.
• Clean the touch screen with a soft cloth. If needed, dampen the cloth slightly before cleaning.
• Never use abrasives or cleaning solutions.
• DO NOT disassemble the product, only officially appointed & certified service technicians should perform repairs.
• Power off the product to install or remove external devices.
• Your product must be switched off during airplane take-off and landing.
• Go products are intended for consumer and business use only. Products should not be used in life critical circumstances, for example but not limited to medical life saving equipment.
• If using earphones or speakers always listen at a comfortable volume to avoid hearing damage. Always turn volume down, insert earphones then increase the volume to the desired level.
• My Go Ltd is not liable for any data loss. Always keep a backup of your data.
• When using products with LCD screens its recommended to take a 10- 15 minute break every hour.
• If at any point you feel your product is operating in a manner you think is unusual or strange please immediately stop using the product contact the Go Technical Support team for clarification.
• Handle SIM cards, memory cards, or cables with care. When inserting a card or connecting a cable to your device, make sure that the card is inserted or the cable is connected to the proper side. Inserting a card or connecting a cable by force or improperly may result in damage to the multipurpose jack or other parts of the device.
• Do not remove a SIM card or Micro SD card while the device is transferring or accessing information, as this could result in loss of data and/or damage to the card or device.
• Do not touch gold-coloured contacts or terminals with your fingers or metal objects. If dirty, wipe the card with a soft cloth.
• If you notice strange smells or sounds coming from your device or the battery, or if you see smoke or liquids leaking from the device or battery, or the device starts operating in an unusual manner, stop using the device immediately and contact Technical Support immediately.
• Do not use your device with the back cover removed. The battery may fall out of the device, which may result in damage or malfunction.
• If your device has a camera flash or light, do not use it close to the eyes of people or pets Using a flash close to the eyes may cause temporary loss of vision or damage to the eyes.
• Use caution when exposed to flashing lights. While using your device, leave some lights on in the room and do not hold the screen too close to your eyes. Seizures or blackouts can occur when you are exposed to flashing lights while watching videos or playing games for extended periods. If you feel any discomfort, stop using the device immediately. If anyone related to you has experienced seizures or blackouts
while using a similar device, consult a physician before using the device.
• Ensure access to emergency services. Emergency calls from your device may not be possible in some areas or circumstances.
– Before travelling in remote or undeveloped areas, plan an alternative method of contacting emergency services personnel.
• Reduce the risk of repetitive motion injuries
When you repetitively perform actions, such as pressing keys, drawing characters on a touch screen with your fingers, or playing games, you may experience occasional discomfort in your hands, neck, shoulders, or other parts of your body. When using your device for extended periods, hold the device with a relaxed grip, press the keys lightly, and take frequent breaks. If you continue to have discomfort during or after such use, stop using the device and consult a physician.
• Protect your hearing and ears.
– Excessive exposure to loud sounds can cause hearing damage.
– Exposure to loud sounds may distract your attention and cause an accident.
– Always turn the volume down before plugging in earphones or headphones into an audio source and use only the minimum volume setting necessary to hear your conversation or music.
– In dry environments, static electricity can build up in the headset. Avoid using headsets in dry environments or touch a metal object to discharge static electricity before connecting a headset to the device.
– Do not use a headset while driving or riding. Doing so may distract your attention and cause an accident, or may be illegal depending on your region.

Protecting your Personal Data

• Protect your personal data and prevent leakage or misuse of sensitive information
• While using your device, be sure to back up important data. My Go Ltd is not responsible for the loss of any data.
• When disposing of your device, back up all data and then reset your device to prevent misuse of your personal information.
• Carefully read the permissions screen when downloading applications. Be particularly cautious with applications that have access to many functions or to a significant amount of your personal information.
• Check your accounts regularly for unapproved or suspicious use. If you find any sign of misuse of your personal information, contact your service provider to delete or change your account information.
• In the event your device is lost or stolen, change the passwords on your accounts to protect your personal information.
• Avoid using applications from unknown sources

• ‘Lock’ your device with a pattern, password, or PIN.

• Do not visit untrusted websites.
• Delete suspicious messages or email from unknown senders.
• Set a password and change it regularly.
• Deactivate wireless features, such as Bluetooth, when not in use.
• If the device behaves abnormally, run an antivirus program to check for infection.
• Run an antivirus program on your device before you launch newly-downloaded applications and files.
• Install antivirus programs on your computer and run them regularly to check for infection.
• Do not edit registry settings or modify the device’s operating system.


Health tips for tablet / phone users

Please read the following ergonomic health advice for prolonged use of a tablet computer / smartphone.
• When reading, use a stand or tilt the tablet to reduce the need for you to bend your head forward to read.
• Whenever possible try to place the tablet on a surface rather than holding it. If you are using the on-screen keyboard for extended periods consider using an external keyboard.
• Use a light touch when using the touchscreen it will be more efficient/precise as well as preventing strain on your fingers and wrist.
• When typing or touching the screen regularly have the tablet flat or only slightly angled to ensure your wrists are not in awkward positions.
• If you find you are leaning forwards to view the tablet, enlarge the image or text.
• Keep your screen clean for good visibility and hygiene reasons.
• Regular movement is really important, if you find yourself using a tablet intensively its recommended to take a 10- 15 minute break every hour, stretch your hands, shoulders and neck and look into the distance to relax your eyes.

Specific Absorption Rate of Radio Frequency Signals

Your mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the limits for exposure to radio frequency (RF) energy defined by European standards. These recommendations establish a substantial safety margin for assuring the protection of all persons, regardless of age and health. The exposure recommendations for mobile phones use a measurement unit known as the Specific Absorption Rate (SAR).

The SAR limit for the mobile phones used by the general public is 2.0W/kg averaged over ten grams of tissue. Tests for SAR have been conducted using recommended operating positions with the mobile phone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR levels of the mobile phone while operating are generally below the maximum SAR value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a base station antenna, the lower the power output. While there may be differences between the SAR levels of various phones and at various positions, they all meet the international protection standards for exposure to radio waves.

To limit exposure to radio waves, it is recommended to reduce the phone call duration or to use a headset. When holding the phone, grip the phone with your fingers and don’t cover the phone with your whole hand. You hand thus acts like a RF shield and the handset boosts the signal to reach the network.

More information

Mobile communications are transforming our lives with the enormous benefits that they provide. Some people would like to learn more about the health and safety aspects of these technologies. The Mobile Manufacturers Forum has recently released a video on the issue and you can download a copy here.

Safe End of Life Disposal – WEEE

After the implementation of the European Directive 2002/96/EU in the national legal system, the following applies: Electrical and electronic devices may not be disposed of with domestic waste. Consumers are obliged by law to return electrical and electronic devices at the end of their service lives to the public collecting points set up for this purpose or point of sale. Details to this are defined by the national law of the respective country. This symbol on the product, the instruction manual or the package indicates that a product is subject to these regulations. By recycling, reusing the materials or other forms of utilizing old devices, you are making an important contribution to protecting our environment.


My Go LTD (“Go”)has a policy of continuous improvement in product quality and design and therefore, product specifications are subject to change. Go reserves the right to revise this publication or to change its contents without notice. Information contained herein is for reference only and does not constitute a commitment on the part of the manufacturer or any subsequent vendor. They assume no responsibility or liability for any errors or inaccuracies that may appear in this publication nor are they in anyway responsible for any loss or damage resulting from the use (or misuse) of this publication.